PERSONAL APPEARANCE AT THE BRANCH OFFICE
Procedures:
Requirements:
ONLINE MEMBERSHIP UPDATING SYSTEM
Procedures:
Requirements:
FAQs
Q: Why do I have to update my membership data, signature card, and/or AFPSLAI ID?
A:In compliance with BSP regulations, AFPSLAI policies regarding the updating of documents/records
include the following:
Q: I am disabled and could no longer write. How can I update my signature?
A: You can affix your thumb mark on a new SSC. Membership Staff may require a medical certificate indicating that you could no longer write.
Q: How can I check the status of my existing request?
A: You can log-in the Online Membership Updating Portal by entering your Reference Number, CCA Number and birth date. You request details and status will be displayed.
Q: Can I edit my request after submission?
A: Yes, you can still edit your request, update the necessary details or upload the required documents as long as your ticket status is “Open” or “Awaiting Requirements/Completion”. However, you cannot edit your “Preferred Branch”.
Q: Can I cancel my Online Membership Update request?
A: Yes, you can cancel your “Open” request anytime.
Q: How can I follow up on my request?
A: You can send a message (10-500 characters) while your ticket is “Open” or “Awaiting Requirements/Completion”. The “Follow-Up” button is available when the ticket is under “Validation” or “Review”.
Q: What do the different request statuses mean?
A:
TCKET STATUS | DEFINITION |
---|---|
Open | Request in queue; can still be edited or canceled. |
Awaiting Requirements/Completion | Member must upload the necessary documents, make corrections, and provide any additional information if needed, based on the instructions in the chatbox/ticket logs. |
Validating Requirements | Ticket is being processed. |
Review in Progress | |
Reviewing Requirements | |
Updating Record | |
Updated Record | Update has been completed. Ticket closed. |
Rejected | Request was rejected by the branch staff/officer. |
Auto Cancelled | System will automatically cancel after 181 days of inactivity. |
Q: Can I reapply for an update request?
A: If you have no active request, you can submit a new one right away! Your previous request must have a status of Updated Record, Cancelled, Rejected or Auto-Cancelled before reapplying.
Q: How does the Online Membership Updating System (OMUS) ensure data privacy and security?
A: AFPSLAI implements strict security measures, including SSL encryption for secure data transmission, API security protocols, and local server storage to safeguard user information. All data encoded and uploaded are stored in a secured local server to ensure confidentiality and compliance with data protection policies. OMUS has also passed a comprehensive Vulnerability Assessment to further ensure its security.