PERSONAL APPEARANCE AT THE BRANCH OFFICE

Procedures:

1. Member proceeds to Membership Section.
2. Member fills out Member Update Form and Specimen Signature Card (SSC).
3. Member presents valid IDs and submits one (1) 2x2 picture.

Requirements:

1. One (1) valid government-issued ID
2. One (1) 2x2 recent photo
3. Other supporting documents for changes on information (if any) such as but not limited to:
• Marriage Certificate – for change in marital status or last name
• Marriage Certificate with Annotation – for annulled
• Birth Certificate – for change in name or other birth details
• Retirement Order/Service Record/Retired ID – for retirees
• Permanent Appointment/Payslip/Amendment Order – for change in name/last name or employment status

ONLINE MEMBERSHIP UPDATING SYSTEM

Procedures:

1. Member goes to AFPSLAI’s Official Website (https://www.afpslai.com.ph/).
2. Member clicks the e-Application menu and chooses Online Membership Updating.
3. Member clicks New Request on the system’s main page.
4. Member enters his/her Capital Contribution Account (CCA) number and birthdate for validation.
5. Member fills out the required fields in the request form.
6. Member uploads the necessary documents, selects the document type from the dropdown menu, then clicks the plus sign (+) to proceed.
7. Member agrees to the Data Privacy Notice (required to proceed).
8. Member clicks Submit Application.
9. A confirmation message with the member’s Ticket Number will appear. Member also receives an email notification regarding the submitted request.

Requirements:

1. Mandatory: One (1) valid government-issued ID
2. Additional (as applicable): Service Record, Retirement Record, Payslip, Marriage Certificate, Specimen Signature Card, Proof of Life, etc.
3. File formats allowed: JPEG, JPG, PDF, PNG (maximum file size: 5MB per image)

FAQs

Q: Why do I have to update my membership data, signature card, and/or AFPSLAI ID?
A:In compliance with BSP regulations, AFPSLAI policies regarding the updating of documents/records include the following:

• Mandatory updating every three (3) years
• Changes in personal information (e.g. civil status, employment status, etc.)
• Changes in home address, rank, and/or contact details
• Changes in signature

Q: I am disabled and could no longer write. How can I update my signature?
A: You can affix your thumb mark on a new SSC. Membership Staff may require a medical certificate indicating that you could no longer write.

Q: How can I check the status of my existing request?
A: You can log-in the Online Membership Updating Portal by entering your Reference Number, CCA Number and birth date. You request details and status will be displayed.

Q: Can I edit my request after submission?
A: Yes, you can still edit your request, update the necessary details or upload the required documents as long as your ticket status is “Open” or “Awaiting Requirements/Completion”. However, you cannot edit your “Preferred Branch”.

Q: Can I cancel my Online Membership Update request?
A: Yes, you can cancel your “Open” request anytime.

Q: How can I follow up on my request?
A: You can send a message (10-500 characters) while your ticket is “Open” or “Awaiting Requirements/Completion”. The “Follow-Up” button is available when the ticket is under “Validation” or “Review”.

Q: What do the different request statuses mean?
A:

TCKET STATUS	DEFINITION
Open	Request in queue; can still be edited or canceled.
Awaiting Requirements/Completion	Member must upload the necessary documents, make corrections, and provide any additional information if needed, based on the instructions in the chatbox/ticket logs.
Validating Requirements	Ticket is being processed.
Review in Progress
Reviewing Requirements
Updating Record
Updated Record	Update has been completed. Ticket closed.
Rejected	Request was rejected by the branch staff/officer.
Auto Cancelled	System will automatically cancel after 181 days of inactivity.

Q: Can I reapply for an update request?
A: If you have no active request, you can submit a new one right away! Your previous request must have a status of Updated Record, Cancelled, Rejected or Auto-Cancelled before reapplying.

Q: How does the Online Membership Updating System (OMUS) ensure data privacy and security?
A: AFPSLAI implements strict security measures, including SSL encryption for secure data transmission, API security protocols, and local server storage to safeguard user information. All data encoded and uploaded are stored in a secured local server to ensure confidentiality and compliance with data protection policies. OMUS has also passed a comprehensive Vulnerability Assessment to further ensure its security.