In our desire to serve you better, we have set up a mechanism that will allow you, our dear members, to bring your concerns to our attention. You may share your feedback through any of these channels:
PHONE
You may call any of our branch offices. For concerns at the Head Office, you may call (02) 8911-2032 local 2502.SUGGESTION BOX
A Snap Shot Customer Satisfaction Survey is available in our branch offices. Simply fill out the form and drop it in our suggestion box.POST MAIL
You may write the branch office near you.WEBSITE
Log on to www.afpslai.com.ph, and click CONTACT US on the lower part of the Home page. Go to Feedback/Concerns. Fill-in the data required in the Feedback/Concerns Form, then click SUBMIT.WALK-IN
If you wish to speak to someone in person about your concern, you may ask for the Consumer Assistance Officer or the Branch Head at our branch offices.BANGKO SENTRAL NG PILIPINAS
You may also file your concerns and complaints to the Bangko Sentral ng Pilipinas, Financial Consumer Protection Department. You may call (02) 8708-7087 or reach them thru e-mail at consumeraffairs@bsp.gov.ph.
For written complaints, do not forget to state your contact details such as your complete name, address and phone number so we know how to get in touch with you.
You will receive a letter containing an expectation of when we could provide you with a more substantive response to your concern, and a suitable solution.
Standard response time in resolving member concerns shall be as follows:
| SIMPLE | COMPLEX | |
|---|---|---|
| Acknowledgement | within 2 working days | 1 working day |
| Processing and resolution | within 7 working days | within 45 working days |
| Communication of resolution | within 9 working days | within 47 working days |
We view complaints as positive and helpful feedback, and will do everything we can to resolve this fairly and quickly to your situation.
Copyright © 2019 Armed Forces and Police Savings & Loan Association, Inc. All Rights Reserved