FREQUENTLY ASKED QUESTIONS
The FAQ Section provides answers to questions most commonly raised by members and non-members. The lists exclude issues and information already covered by sections on ABOUT US, MEMBERSHIP, DEPOSITS, LOAN and SPECIAL SERVICES.
Q: Is AFPSLAI a government or private entity?
A: AFPSLAI is a private non-bank financial institution supervised by the Bangko Sentral ng Pilipinas (BSP). Membership is based on a well-defined group as provided for by our charter, which includes all regular and retired members and/or honorably separated members of the PNP, AFP, BFP & BJMP; permanent members of the Philippine Public Safety College (PPSC) and National Police Commission (NAPOLCOM); permanent employees and Board of Trustees of AFPSLAI, AFPMBAI, AFPGIC and AFPRSBS; permanent civilian employees of the AFP, PNP, BFP, BJMP,PPSC, NAPOLCOM and DND.
Q: How stable is AFPSLAI?
A: As of December 2014, AFPSLAI’s total asset is Php59.64 billion. Capital contribution and savings deposits are safely re-deposited in leading BSP accredited banks and invested in national government securities. AFPSLAI has consistently declared competitive dividend rates based on its yearly income attainment.
Q: Is there a membership fee for qualified applicants?
A: Basic requirement includes a Php1,000 non-withdrawable deposit to open the Capital Contribution Account (CCA). An AFPSLAI ID shall likewise be provided to new members free of charge.
Q: In the absence of military/PNP ID, what can I present to support my membership application?
A: In lieu of military/PNP ID, a certification that the specific ID is being processed may be accepted. Said Certification must be duly signed by the designated/authorized Finance Office Head or his/her authorized representative.
Q: Can I be a member at once?
A: Yes, provided all membership requirements are complied with.
Q: I was a member before can I be a member again?
A: Yes, AFPSLAI allows re-admission of members as long as you are still qualified under our existing Membership By-Laws. Requirements are the same as the requirements for new members
Q: Why do I have to update my membership data? My signature card? My AFPSLAI ID?
A: In compliance with BSP regulations, AFPSLAI policies regarding the updating of documents include the following:
Mandatory updating after three (3) years
When there are changes in personal information. (e.g. Status from single to married)
Change in home address, military rank, contact number
When there are changes in the signature or physical circumstance of the member
Q: I lost my passbook/AFPSLAI ID, what should I do?
- Two (2) Copies Affidavit of Loss duly notarized by a Notary Public
- At least three (3) valid IDs
- Photocopy of valid IDs (front and back), One (1) 2x2 ID picture, most recent
- Three (3) 1x1 ID picture, most recent, 2 pictures to be attached to the Notarized Affidavit of Loss
- ID replacement fee of Php30
- Passbook replacement fee of Php50
Q: What are accepted as valid ID’s?
- Passport, including those issued by foreign governments
- Driver’s license
- PRC ID
- NBI clearance
- Police clearance
- Postal ID
- Voter’s ID
- Tax Identification Number ID
- Barangay Certification
- GSIS E-Card
- SSS Card
- Senior Citizen Card
- OWWA ID
- OFW ID
- Seaman’s Book
- Alien Certification of Registration/Immigrant Certificate of Registration.
- Government Office and GOCC ID (e.g. AFP, HDMF ID’s)
- Certification from the NCWDP
- DSWD Certification
- IBP ID
- Company ID’s issued by private entities or institutions registered or supervised or regulated either by the BSP, SEC or Insurance Commission (IC)
Q:I have retired from the service, am I still an AFPSLAI member?
A: Yes, you are still a member, for as long your Capital Contribution Account (CCA) deposit did not fall below Php1,000, you have remained in good credit standing and if you have not terminated your membership with AFPSLAI.
Q: I am a legal wife of a Muslim member, do I still have the chance to become an Associate Member, since my husband’s 1st wife is already a member (endorsed by my spouse)?
A: While every married member can endorse his wife as an Associate Member, a regular Muslim member can only choose one of his wives to become an Associate Member.
Q: What are AFPSLAI’s different standard fees?
A: Among the commonly availed charges are the following:
ID replacement – Php30
Replacement fee for passbook - Php50
Certificate of Deposit – Php100
Loan Pre-Termination fee – Php200
Check Cancellation Fee – Php100
Q: Can I request Specimen Signature Card (SSC) through mail?
A: No, affixing of signature must be in the presence of a regular employee of AFPSLAI. For those living abroad, a Consulate Specimen Signature Card must be submitted.
Q: I am disabled and could no longer write, how do I update my signature?
A: By affixing of your thumb mark on a new SSC before a regular employee of AFPSLAI. Same must be supported with medical certificate indicating that you could no longer write.
Q: Why do I have no dividend?
A: There is no dividend for accounts falling below Php1,000 and for members with past due loans. Dividends are released only when the member’s loan becomes current.
Q: What does tax free mean?
A: The dividends and interests earned on deposits are not subjected to withholding and income taxes. For example if your dividend is Php100 , you will receive the entire Php100 as earnings for your deposit.
Q: Why does my passbook have Loan Offsetting (LOS) entry?
A: If your passbook has an LOS entry, feel free to ask our Loans or Collection personnel about this. An LOS entry means that you may not have paid your monthly loan amortization in full or have a past due loan or have arrearages.
Q: Can I transact with an AFPSLAI Branch aside from where I opened my account?
A: Yes, you can. The AFPSLAI information network is on a real -time basis, so transacting with any of our 21 branches will not be a problem. We also do not impose any charge when you transact with other branches.
Q: Do you offer time deposit?
A: Currently, AFPSLAI only offers Capital Contribution (CCA) and Savings Deposit Accounts (SDA).
Q: Is the SDA the same with CCA? (to maximum deposit and placement period)
A: No, the features of SDA are different from those of CCA. In terms of amount allowed for deposit, the SDA has no ceiling, however, it requires a maintaining balance of Php100 only. Interest is computed based on the average daily balance, as such it has no specific placement dates and amount can be withdrawn anytime. Being a Savings Account, dormancy charge will be effected on accounts with no deposit or withdrawal transactions are made within two years.
Q: I am a retired PNP personnel, can I open a Pension Account?
A: As of this time, no, you cannot open a pension account since transferring of PNP pension is still on hold.
Q: Why didn't my deposit earn a dividend?
A: AFPSLAI computes dividend based on the lowest quarterly balance (LQB) of the Capital Contribution Account (CCA). As such, only deposits made before and/or during the placement period and/or dividends received during the quarter will be considered for dividend computation. This is provided that all said “deposits” are within the limits as set by the Association. Withdrawals made during the quarter may also affect the dividend computation since only the lowest balance for the quarter will be considered.
Q: Since deductions made in my salary is every 15th of the month, when can I withdraw my monthly capital contribution from AFPSLAI.
A: Capital Contribution deductions can only be withdrawn upon remittance of Finance Center and posted by AFPSLAI into your account.
Q: Can I deposit through my Pension Account?
A: No, Pension Account is intended for pension remittance only.
Q: Is my deposit covered by Philippine Deposit Insurance Corporation (PDIC)?
A: No, AFPSLAI is non-bank financial institution. As such, its deposits are not covered by Philippine Deposit Insurance Corporation (PDIC).
Q: Can I have a co-depositor who is not a member of AFPSLAI?
A: No, co-depositors should be a member of AFPSLAI.
Q: Can other persons deposit on my behalf?
A: Yes, possession of your passbook by your duly authorized representative when making a deposit is allowed. It is assumed and deemed that you have knowledge of such deposit transaction.
Q: Can I withdraw if my passbook is lost?
A: Yes, but said loss must be declared by submitting an Affidavit of Loss which is duly notarized.
Q: How do I know what are the items being posted in my passbook?
|WQ11||Withdrawal in Check|
|DC11||No Book Deposit|
Q: Where can I get my overpayments, in CCA or SDA?
A: Overpayments and forced savings, can be withdrawn in your Capital Contribution Account (CCA). On the other hand, rebates, CRI refunds, loan proceeds, excess dividend and PNL deduction can be withdrawn in your Savings Deposit Account.
Q: Can a representative fill-in the amount or date on the withdrawal slip as authorized by a member?
A: Yes, provided that the name of the Authorized Representative and the signature of the account holder are reflected in the space provided for the withdrawal slip. The AFPSLAI ID of the Account holder must also be in the possession of the Authorized Representative.
Q: When I apply for a loan renewal, do I get an overpayment for the continuous deduction of my monthly amortization?
A: No, the amount deducted from your salary will be considered as first payment to your renewed loan. This lowers your new loan balance from the programmed loan amount.
Q: Why is it that the required NTHP (Net Take Home Pay) for PCG is still Php8, 200 when the NTHP for AFP and PNP personnel were already reduced?
A: The PCG Finance Center has not issued an amendment to the latest memorandum reducing its NTHP requirement.
Q: Why do we have to open a Savings Account for our loan proceeds? Why not issue a check?
A: Effective June 2009, all loan proceeds are credited to the Savings Deposit Account (SDA) where same can be withdrawn in cash.
Q: Why are PNP pensioners whose pensions were not transferred to AFPSLAI not allowed to apply for a loan?
A: Presently, AFPSLAI is still coordinating with LANDBANK for the Debit Memo Validation (DMVAL) system. When the same becomes operational, loans can already be granted since monthly amortization can already be deducted from your monthly pension.
Q: Can I avail of another loan even if I still have an outstanding salary loan?
A: Yes. You can avail of the Emergency Loan, Multi-Purpose Loan and other collateralized loan products depending on your paying capacity.
Q: When can I renew my Salary Loan?
A: You can renew your Salary Loan once your loan payment has reached 30% of the amount borrowed.
Q: Do you offer a Car Loan for second hand vehicles?
A: No, Vehicle Loan availment is only for brand new vehicles whether it is for personal or commercial/business purposes.
Q: Do you buy out existing loans?
A: We are only allowed to buy-out problem accounts of AFP pensioner from different lending Institutions, if this has been classified as a Resultant Account. A Resultant Account is the balance of loan when one was in Active Service, where deductions from retirement benefits were not sufficient to fully settle the total outstanding balance upon retirement from the service.
Q: What is the maximum Back-to-Back Loan that can be availed of?
A: Maximum amount of Back-to-Back Loan is 95% of your Capital Contribution Account balance.
Q: What is Credit Redemption Insurance (CRI)?
A: It is the insurance that will cover the payment of the outstanding loan of a qualified borrower in case of his/her death.
Q: What is the Single Borrower’s Limit (SBL)?
A: It is the maximum loan amount that is allowed for a borrower. It is computed by multiplying the regular monthly salary and allowances by 12, plus annual regular bonuses/ incentives and existing deposits with AFPSLAI.
Q: Can I consolidate all my loans (Salary Loan 1, Salary Loan 2 and Emergency Loan)?
A. Yes, however, application for such may vary depending on the branch of service:
- PA and PNP – depends on the dates set by the Finance Office of each branch of service concerned. Consolidation must be done during the grace period of the loans involved.
- GHQR – any time of the month
Q: In terms of loan products, what are AFPSLAI’s advantages over other lending institutions as to loan products?
A: Aside from lower interest rates, the Association does not charge advance interest. As such, generally, what you loan is what you get.
Q: Do I need to look for a Co-Maker?
- Personal Loan
Salary Loan, Multi-Purpose Loan, and Emergency Loan from the following branches of service:
BFP and BJMP
Php300,000 to Php500,000 – one (1) co-maker
Above Php500,000 - two (2) co makers
All civilian offices including AFPSLAI, CIV/NUP (BJMP & BFP) GHQ CIV
Php100,000 and below - one (1) co-maker
Above Php100,000 - two (2) co makers
- BFP and BJMP
Q: Can I apply for a loan even when I am not yet receiving my pension?
A: No, a loan can only be granted once you are receiving your monthly pension.
Q: If I am in the field, is there a way for me to get information about my passbook/account or loan balance?
A: Yes, you can make inquiries about your loan status or SDA/CCA balances through text messaging. All you have to do is enroll in our Short Messaging (SMS) facility (refer to Special Services Section to know more about enrolling at the SMS Facility).
Q: What is the meaning of ALMS?
A: ALMS or Assistance to Lift Member’s Survivors is an assistance program designed to help ease survivor’s financial necessities during their time of grief.
Amount entitlements are as follows:
Php10, 000 -for the beneficiary of an Associate Member.
Php15, 000 - for beneficiary of a Regular Member who passed away due to a natural death
Php25, 000 - for the beneficiary of a Regular Member who is killed in action( KIA ) or in an ambush.
The benefit can only be claimed within two years from the date of death.
Q: If a member dies and his loan is not fully paid yet, what will happen to his loan balance?
A: Effective Jan. 17, 2011 all loans granted by AFPSLAI except Back –to-Back Loans are covered by credit redemption insurance (except for those denied coverage by Insurance Provider and whose age is over 80 year old). If the member/borrower dies during the term of the loan, all programmed balance will be paid by the insurance provider for as long as the loan is not past due. On the other hand, all loans granted before Jan. 17, 2011 as long as it is current, will be covered based on applicable policies.
Q: Why are there no ATM machines on all AFPSLAI Branches to facilitate withdrawals?
A: A study with regards to the provisions of an ATM Facility is currently being evaluated.
Q: Why did the payments of “The Professional Group “Educational Plans stop?
A: The Professional Group (TPG) filed for rehabilitation which the court approved in 2007. A schedule of payment on a pro rata basis was thereafter released and initial payments made but the rehabilitation did not succeed. In 2011, the court ordered the liquification (conversion to cash) of all assets of TPG and to distribute the proceeds to all qualified plan holders based on a given formula. It is expected that the payment to planholders will start by 2013.
Q: Are loan rebates given to qualified members yearly?
A: No, Loan Rebates are given only upon approval by the Board of Trustees. The granting of Rebates is dependent upon the yearly financial results of Operations and granted only to borrowers of good standing.
Q: How often should I update my ATM account?
A: Pensioners are required to update their ATM account every six months.
Q: Am I insured as member of AFPSLAI?
A: No, AFPSLAI is a Savings & Loan institution. The CRI and MRI are credit insurance schemes required by AFPSLAI for SL, MPL, and EL, Vehicle Loan and Housing Loan respectively.
Q: Who are allowed to claim burial benefits from AFPSLAI?
A: Immediate family/dependents, who are at legal age and can show proof that they have incurred burial/ funeral expenses of the deceased member.
Q: Can the Associate member terminate his/her membership on his/her own account on?
A: Yes, even without the consent of the principal member and as long as the account holder is single.
Q: How long is the validity of a Special Power of Attorney?
A: Validity of SPA’s are as follows:
|For 02, 07, and 01 accounts||Locally secured||one (1) year|
|Secured abroad (authenticated by the Philippine Embassy or Consulate in that country)||two (2) years|
|For pension account (07)||Locally secured||six (6) months|
|Secured abroad||Validity period depends on the judgment of Finance (F2) personnel.|
Q: Considering there is no Co-Maker required on most loans, how could AFPSLAI collect from defaulting accounts?
A: AFPSLAI employs various collection schemes and remedial measures to address collection from accounts with defaults.
Q: Is there a chance AFPSLAI will upgrade its system to ensure convenience and speed of service to members?
A: Yes. AFPSLAI continually reviews its processes and technology infrastructure to provide the best service to its members.