Armed Forces and Police Savings & Loan Association, Inc. (AFPSLAI)
FAQS

FREQUENTLY ASKED QUESTIONS

The FAQ Section provides answers to questions most commonly raised by members and non-members. The list exclude issues and information already covered by sections on ABOUT US, MEMBERSHIP, DEPOSITS, LOAN and SPECIAL SERVICES.

ABOUT AFPSLAI

Q1: Is AFPSLAI a government or private entity?

A: AFPSLAI is a private non-bank financial institution supervised by the Bangko Sentral ng Pilipinas (BSP) and registered with Securities and Exchange Commission (SEC). Membership is based on a well-defined group as provided for by our charter, to wit:

  • All regular and retired members and/or honorably discharged/separated members of the Armed Forces of the Philippines (AFP), Philippine National Police (PNP), Bureau of Fire Protection (BFP) and Bureau of Jail Management and Penology (BJMP);
  • AFP reserve officers who have been called to active duty for at least one (1) term of three (3) years of commissioned service;
  • Permanent civilian employees of the AFP, Department of National Defense (DND), PNP, BFP, and BJMP;
  • Permanent uniformed and non-uniformed personnel of the Philippine Public Safety College (PPSC) and National Police Commission (NAPOLCOM);
  • Retired members of the defunct Philippine Constabulary (PC) who are receiving pension from either the PNP Finance Center (PNPFC) or the AFP Finance Center (AFPFC);
  • Widows/widowers and orphans of AFP & PNP personnel and PC members & retirees who are receiving pension from the AFPFC or PNPFC; and
  • Permanent employees and Board of Trustees/Directors of AFPSLAI, Armed Forces and Police Mutual Benefit Association, Inc. (AFPMBAI), AFP General Insurance Corporation (AFPGIC) and AFP Retirement and Separation Benefits Systems (AFPRSBS)

Q2: How stable is AFPSLAI?

A: As of end of December 2017, AFPSLAI’s total assets is Php 81.5 billion. Capital contribution and savings deposits are safely invested in leading BSP accredited banks and in government securities. AFPSLAI has consistently declared competitive dividend rates based on its yearly income attainment.

ON MEMBERSHIP

Q3: Is there a membership fee for qualified applicants?

A: We do not collect any membership fees, but basic requirement includes a Php 1,000 non-withdrawable deposit to open the Capital Contribution Account (CCA). An AFPSLAI ID shall likewise be provided to new members free of charge.

Q4: In the absence of AFP/PNP ID, what can I present to support my membership application?

A: In lieu of AFP/PNP ID, a certification that the specific ID is being processed may be accepted. Said certification must be duly signed by the designated/authorized Finance Office Head or his/her authorized representative.

Q5: Can I be a member at once?

A: Yes, provided all membership requirements are complied with.

Q6: I was a member before. Can I be a member again?

A: Yes, AFPSLAI allows re-admission of members as long as you are still qualified under our existing By-laws. Requirements are the same as the requirements for new members.

Q7: Why do I have to update my membership data, signature card, and/or AFPSLAI ID?

A: In compliance with BSP regulations, AFPSLAI policies regarding the updating of documents/records include the following:

  • Mandatory updating every three (3) years
  • Changes in personal information (e.g. civil status)
  • Changes in home address, rank, and/or contact number
  • Changes in signature due to the physical circumstance of the member

Q8: I lost my passbook/AFPSLAI ID. What should I do?

A: Go to the nearest Branch Office, together with the following:
  • Two (2) copies of Affidavit of Loss, duly notarized by a Notary Public
  • At least three (3) valid IDs, with its photocopies (front and back)
  • Two (2) 1x1 ID pictures (to be attached to the notarized Affidavit of Loss)
  • ID replacement fee of Php 100
  • Passbook replacement fee of Php 50
(Note: Member’s photo should be without eyeglasses and headgear)

Q9: What are accepted as valid IDs?

A: Based on Anti-Money Laundering Act (AMLA) and BSP Circular No. 706, the following are considered as valid IDs:
  • Passport, including those issued by foreign governments
  • Driver’s license
  • PRC ID
  • NBI clearance
  • Police clearance
  • Postal ID
  • Voter’s ID
  • Tax Identification Number ID
  • Barangay clearance
  • GSIS E-card
  • SSS/UMID ID
  • Senior’s Citizen ID
  • OWWA/OFW ID
  • Seaman’s Book
  • Alien Certification of Registration/Immigrant Certificate of Registration
  • Government Office and GOCC ID (e.g. AFP, HDMF, etc)
  • Certification from the NCWDP
  • DSWD Certification
  • IBP ID
  • Company ID issued by private entities or institutions registered/supervised/regulated either by the BSP, Security and Exchange Commission (SEC) or Insurance Commission (IC)

Q10: I have retired from the service. Am I still an AFPSLAI member?

A: Yes, you are still an AFPSLAI member as long as your Capital Contribution Account (CCA) deposit does not fall below Php 1,000, you have remained in good credit standing, you update your membership at least once every three (3) years and you have not terminated your membership with AFPSLAI.

Q11: I am a legal wife of a Muslim member. Do I still have the chance to become an Associate Member since my husband’s first wife is already a member (endorsed by my spouse)?

A: While every married member can endorse his/her spouse as an Associate Member, a Regular Muslim member can only choose one of his wives to become an Associate Member.

Q12: What are AFPSLAI’s different standard fees?

A: Among the commonly availed charges are the following:

  • ID replacement – Php 100
  • Passbook replacement – Php 50
  • Certificate of Deposit – Php 100
  • Check Cancellation Fee – Php 200

Q13: Can I request Specimen Signature Card (SSC) through mail?

A: No, but you can update your SSC through online or post mail/authorized representative. Just follow these simple steps:

ONLINE UPDATING

  • Visit the AFPSLAI website (www.afpslai.com.ph) and open Update Membership Data page under the Membership Tab.
  • Register as new user. If already registered, log in using your e-mail address and password.
  • Fill out the required fields at the Membership Update Form (MUF) online and attach all scanned supporting documents. (IMPORTANT NOTE: Signature and thumbprint of updating member must be affixed on the scanned copy of the valid ID. Only those with complete supporting documents will be processed.)
  • Click “SUBMIT” to transmit the duly filled out form and attachment.
POST MAIL/AUTHORIZED REPRESENTATIVE
  • Visit the AFPSLAI website (www.afpslai.com.ph) and open Update Membership Data page under the Membership Tab.
  • Click “DOWNLOAD MEMBERSHIP UPDATE FORM”, print and fill it out.
  • Send to AFPSLAI Branch Office the duly filled out form and required documents through post mail or authorized representative.
For more details, you may go to Announcements page under the About Us Tab and click “Membership Updating Made Easy” or visit the AFPSLAI Branch nearest you.

Q14: I am disabled and could no longer write. How can I update my signature?

A: You can affix your thumb mark on a new SSC in the presence of a regular AFPSLAI employee. This must be supported with a medical certificate indicating that you could no longer write.

Q15: Can an Associate Member terminate his/her membership?

A: Yes, even without the consent of the principal member and as long as the account is single.

ON DEPOSITS

Q16: What is Expected Dividend Advance (EDA)?

A: In consideration of our members who rely on their dividends every quarter, AFPSLAI created the EDA facility, which replaces the quarterly dividend payout. This facility allows the members to receive in advance their expected dividends on a quarterly basis, which are supposed to be released one-time after the calendar year.

Q17: When will EDA be released?

A: The release of EDA shall start every 4th Monday of the month following the end of the quarter.

Q18: Why do I have no dividend?

A: There is no dividend for accounts with below the Php 1,000 maintaining balance and for members with past due loans. Dividends are released only when the account’s balance has reached Php 1,000 or the member’s loan becomes current.

Q19: What does “tax free” mean?

A: The dividends and interests earned on deposits are not subject to withholding and income taxes. For example, if your dividend is Php 100, you will receive the entire amount as earnings for your deposit.

Q20: Why does my passbook have Loan Offsetting (LOS) entry?

A: If your passbook has an LOS entry, you may ask our Loans personnel about this. Having an LOS entry means that you may not have paid your monthly loan amortization in full, have a past due loan, or have arrearages.

Q21: Can I transact with any AFPSLAI Branch Office aside from where I opened my account?

A: Yes, you can. The AFPSLAI information network is on a real-time basis, so transacting with any of our 21 branches will not be a problem. We also do not impose any charges when you transact with other branches.

Q22: Do you offer time deposit?

A: Currently, AFPSLAI only offers Capital Contribution Account (CCA), Savings Deposit Account (SDA) and Pension Account.

Q23: Is the SDA the same with CCA in terms of maximum deposit and placement period?

A: No, the features of SDA are different from those of CCA. In terms of amount allowed for deposit, the SDA has no ceiling and it requires a maintaining balance of Php 100 only. Interest is computed based on the average daily balance, as such, it has no specific placement dates and amount can be withdrawn anytime. However, dormancy charge will be effected on accounts with no deposit or withdrawal transactions made within two (2) years.

Q24: I am a retired PNP personnel. Can I open a Pension Account?

A: We no longer offer our Pension Account for PNP pensioners since all pensions are now received through ATM of Land Bank of the Philippines.

Q25: Why didn’t my deposit earn annual dividend?

A: AFPSLAI computes dividend based on the lowest quarterly balance (LQB) of the Capital Contribution Account (CCA). As such, only deposits made before and/or during the placement period will be considered for dividend computation. This is provided that all said deposits are within the limits as set by the Association. Withdrawals made during the quarter may also affect the dividend computation since only the lowest balance for the quarter will be considered.

Q26: Since deductions made on my salary is every 15th of the month, when can I withdraw my monthly capital contribution from AFPSLAI?

A: Capital contribution deductions can only be withdrawn upon remittance of Finance Center and posted by AFPSLAI into your account.

Q27: Can I make a deposit on my Pension Account?

A: No, Pension Account is intended for pension remittance only.

Q28: Are my deposit accounts covered by Philippine Deposit Insurance Corporation (PDIC)?

A: No, AFPSLAI is a non-bank financial institution. Thus, its deposits are not covered by PDIC.

Q29: Can I have a co-depositor who is not an AFPSLAI member?

A: No, co-depositors should be a member of AFPSLAI.

Q30: Can other persons deposit on my behalf?

A: Yes, possession of your passbook by your duly authorized representative when making a deposit is allowed. It is assumed and deemed that you have knowledge of such deposit transaction.

Q31: Can a representative fill-in the amount or date on the withdrawal slip as authorized by the account holder?

A: As much as possible, the account holder will fill-in the information needed on the withdrawal slip, except for the signature of the representative. We highly discourage the representative to do the writing.

Q32: What are the requirements for withdrawal through representative?

A: The following are the requirements for withdrawal thru representative:

CASE REQUIREMENTS
For Php 50,000 and below
  • Fully accomplished withdrawal slip by the owner of the passbook
  • In case of joint account, signature of authorizing depositor is required in the “FOR JOINT ACCOUNTS/REPRESENTATIVES” portion of the withdrawal slip
  • AFPSLAI ID or any valid ID of the depositor
  • AFPSLAI passbook
  • Two (2) valid IDs of representative
For above Php 50,000
  • Same requirements as above
  • Special Power of Attorney (SPA)
If the member affix his/her thumbmark as signature First withdrawal transaction
  • SPA
  • Medical certificate
  • House/hospital visit by Member Services Staff (to be scheduled)
Succeeding withdrawal transaction
  • SPA
  • Medical Certificate
  • Proof of life wherein a photo of the depositor is holding the latest newspaper, first page of which must be submitted to the Teller. The photo should be taken no longer than 2 days before the actual transaction.

Q33: Can I withdraw if my passbook is lost?

A: No, we do not allow withdrawal if the passbook is lost. Said loss must be declared by submitting a notarized Affidavit of Loss to the Member Services Staff. The membership of the depositor is put on hold until such time that a new passbook has been issued.

Q34: Why are Associate members not allowed to deposit on their Capital Contribution Accounts starting October 6, 2016?

A: Pursuant to AFPSLAI Board Resolution No. 2016-009-8089, AFPSLAI no longer accepts capital contribution deposit through over-the-counter (OTC) transactions from Associate Members. This policy aims to maintain a proper balance between the various stakeholders’ interests, improve efficiency and ensure future growth of the Association. There is still no advisory from the Board as to when the said stoppage will be lifted.

Q35: What is the meaning of the items being posted on my passbook?

A: The following are the common transaction entries together with the abbreviations used/posted on your passbook:
PASSBOOK ENTRY MEANING
DCO1 With book cash deposit
WCO1 Withdrawal
WQ11 No book cheque withdrawal
BC18 Whole year dividend
BC11 CRI Rebates
BC51 Interest
BCREM Remittance
DC11 No book cash deposit
BLREM Overpayment

Q36: Where can I get my overpayments, in CCA or in SDA?

A: Overpayments and forced savings can be withdrawn from your CCA. On the other hand, CRI refunds, loan proceeds, and pre-need loan (PNL) deduction can be withdrawn from your SDA. Rebates can be withdrawn from your CCA if you have no SDA, while withdrawal of excess dividends will depend on the option you chose when you applied for Expected Dividend Advance (EDA).

Q37: I did not make any withdrawal transactions during a certain period of time. But why are there withdrawal transactions reflected on my passbook during that time?

A: There are several reasons why there are withdrawal transactions reflected on the passbook even if such transactions were not made by the member (i.e. loan offsetting, dormancy fees, etc.). It is best to inquire at the nearest AFPSLAI Branch or Extension Office where our friendly staff will explain the items posted on the passbook.

ON LOANS

Q38: What is the Single Borrower’s Limit (SBL)?

A: It is the maximum loan amount that is allowed for a borrower. It is computed by multiplying the regular monthly salary and allowances by 12, plus annual regular bonuses/incentives and existing deposits with AFPSLAI.

Q39: What is the Credit Redemption Insurance (CRI)?

A: CRI is the insurance that will cover the payment of the outstanding loan of a qualified borrower in case of his/her death.

Q40: Do I need a co-maker for my loans?

A: Co-maker/s are only required for Personal Loan.

Q41: Considering there is no co-maker required on most loans, how could AFPSLAI collect from defaulting accounts?

A: AFPSLAI employs various collections schemes and remedial measures to ensure collection from accounts with default payments.

Q42: Is Certificate of No Pending Case from RIAS (IAS from Region) required in applying for Salary Loan?

A: Yes, however, in the absence of said document, same document from PIAS (IAS from Province) from unit or Commanding Officer can be submitted.

Q43: Can I avail of another loan even if I still have an outstanding Salary Loan?

A: Yes. You can avail of the Emergency Loan, Multi-Purpose Loan, and other collateralized loan products, depending on your paying capacity.

Q44: When can I renew my Salary Loan?

A: You can renew your Salary Loan once your loan payment has reached 30% of the amount borrowed.

Q45: When I apply for loan renewal, do I get an overpayment for the continuous deduction of my monthly amortization (MA)?

A: No, all payments received before the effectivity of the MA shall be applied as payment to the renewed loan. If your new MA is lower than your previous MA, the entire remittance shall be applied as loan payment. The excess payment shall not be treated as overpayment. The same treatment shall be applied if your new MA is higher than your previous MA. However, this will be treated as understated and subject to charging of interest. In this case, you are advised to pay over-the-counter the difference in amount of MA to prevent understatement of payment.

Q46: What will happen if I fail to pay the interest/principal amount or renew my Back-to-Back Loan before its maturity?

A: The entire loan amount, plus interest, will be offset from your Capital Contribution Account (CCA).

Q47: Can I apply for a Salary/Pension Loan even when I am not yet receiving my pension?

A: A loan can only be granted once you are receiving your monthly pension.

Q48: Do you offer Car Loan for second hand vehicles?

A: No, Vehicle Loan availment is only for brand new vehicles, whether it is for personal or commercial/business purposes.

Q49: Do you buy out existing loans from other lending institutions?

A: We are only allowed to buy out loan accounts of AFP & PNP pensioners from different lending institutions, provided it has been classified as a Resultant Account. A Resultant Account is the balance of loan when one was in active service, where deductions from retirement benefits were not sufficient to fully settle the total outstanding balance upon retirement from the service.

Q50: In terms of loan products, what are AFPSLAI’s advantages over other lending institutions?

A: Aside from lower interest rates, the Association does not deduct interest in advance. As such, generally, what you loan is what you get.

OTHER QUERIES

Q51: Are loan rebates given to qualified members yearly?

A: No, loan rebates are given only upon approval of the Board of Trustees. The granting of rebates is dependent on the yearly financial results of operations and granted only to borrowers of good standing.

Q52: How long is the validity of a Special Power of Attorney (SPA)?

A: Validity of SPA is as follows:

ACCOUNT TYPE ISSUANCE VALIDITY
For 01, and 02 accounts Locally secured One (1) year
Secured abroad (authenticated by the Philippine Embassy or Consulate in that country) Two (2) years
For pension accounts Locally secured Six (6) months
Secured abroad Validity period depends on the judgment of Finance personnel

Q53: If a member dies and his loan is not fully paid yet, what will happen to his loan balance?

A: Effective January 17, 2011, all loans granted by AFPSLAI are covered by credit redemption insurance (except for Back-to-Back Loan and for those denied coverage by the insurance provider & whose age is over 85 years old). If the member/borrower dies during the term of the loan, programmed balance will be paid by the insurance provider for as long as the loan is not past due.

Q54: Who are allowed to claim burial benefits from AFPSLAI?

A: Immediate family/dependents, who are at legal age and can show proof that they have incurred burial/funeral expenses of the deceased member.

Q55: Why are there no ATM machines in all AFPSLAI Branches to facilitate withdrawals?

A: A study with regard to the provision of an ATM facility is currently being evaluated. For the moment, AFPSLAI has tied up with UCPB for the U-Remit system, which enables member-borrowers to claim their loan proceeds or process cash withdrawals either thru their bank accounts or as cash payout from any UCPB branch nationwide. Similarly, AFPSLAI tied up with RCBC to cater the AFPSLAI branch and extension offices that have no UCPB branch near their area. The new service is called InstaCredit facility. RCBC also provides fund transfer through its partner pawnshops, which are available in areas where AFPSLAI extension offices are located.

Q56: I have no time to check my deposit or loan accounts due to my work schedule. Can I request for my account or loan balance through phone or e-mail?

A: No, AFPSLAI protects the privacy of its members’ accounts so we do not easily disclose information, give details, or effect any changes in accounts through phone or e-mail.

Q57: Will AFPSLAI upgrade its system to ensure convenience and speed of service to members?

A: Yes, AFPSLAI continually reviews its processes and technology infrastructure to provide the best service to its members.